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Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

Last updated May 13, 2026

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms: https://www.cadieux.in/terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees

We offer shipping at the following rate:

Standard delivery
Within 12 hours of order placement 		₹50

All times and dates given for delivery of the products are given in good faith but are estimates only.

1. Service Area

  • Cadieux currently delivers to all areas within Visakhapatnam city, Andhra Pradesh.
  • Customers placing orders from outside this service area will not be able to complete checkout.
  • Service area may expand over time; updates will be reflected on the website and app.

2. Order Cutoff

  • Orders placed before the daily cutoff (currently 2:00 PM IST) are eligible for next-day delivery within the standard 12-hour window.
  • Orders placed after the cutoff are scheduled for the following available delivery day.

3. Delivery Tracking

  • We do not currently provide third-party tracking numbers since we deliver in-house.
  • Customers receive an SMS and/or email notification before the rider arrives.

4. Missed Delivery — Customer Side

  • If the customer is not available at the delivery address, or the address provided is incomplete or incorrect, our rider will attempt one re-delivery on the next available delivery slot.
  • If the second delivery attempt also fails due to customer-side issues, the order is considered fulfilled, no refund is issued, and the customer must place a new order if needed.

5. Missed Delivery — Operational

  • If we fail to deliver on the scheduled date due to operational issues on our end (e.g., bake failure, rider unavailability, weather disruption), a free re-delivery is offered on the next available slot.
  • In severe operational failure (multiple consecutive failed attempts on our side), the customer may request a refund per our Return Policy.

6. Holidays and Disruptions

  • Cadieux operates 7 days a week, but may pause deliveries on national holidays, festival days, severe weather days, or unannounced bake-day breaks.
  • Customers will be notified in advance via SMS, email, or in-app banner when their scheduled delivery is affected.
  • Subscription deliveries skipped due to disruption will be rescheduled to the next available delivery day at no additional cost.

7. Storage and Freshness After Delivery

  • Our bread is best consumed within 3 days of delivery.
  • We recommend refrigeration to extend shelf life, in original packaging.
  • Defect claims for bread mishandled or improperly stored by the customer after delivery cannot be accepted.

8. Future Service Expansion

  • We plan to expand our service area gradually. Customers from areas outside our current zone can request delivery through the upcoming "Delivery Request" feature.
  • Inclusion of new areas is determined by demand density, operational feasibility, and rider availability.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on the dates and time slots you select. Subscription deliveries are scheduled on the specific dates and time slots chosen by the customer at the time of subscription setup. Standard delivery time slots run from 6:00 AM to 7:00 PM IST. Deliveries arrive within the customer-selected time window. The customer can modify their schedule up to 24 hours before any scheduled delivery.

1. Customer-Chosen Schedule

  • Subscriptions are calendar-based. Customers select specific delivery dates during subscription setup (e.g., "every Monday and Thursday for 8 weeks").
  • There is no fixed recurrence pattern enforced by us. Customers may choose any combination of dates available in our delivery calendar.

2. Schedule Modification

  • Customers can modify individual delivery dates within an active subscription up to 24 hours before the scheduled delivery.
  • Modifications include changing the date, the time slot, or the delivery address.
  • Modifications cannot be made less than 24 hours before a scheduled delivery.

3. Cancellation of Future Deliveries

  • Customers can cancel any future scheduled delivery within an active subscription at any time through the app or website.
  • Cancelled future deliveries are removed from the subscription at no additional cost.
  • Already-baked or dispatched deliveries cannot be cancelled.

4. No Auto-Renewal

  • Subscriptions do not auto-renew. Once all scheduled deliveries are complete, the subscription ends automatically.
  • Customers receive a reminder before the final delivery with the option to extend or create a new subscription.
  • Continuing service requires the customer to explicitly extend or set up a new subscription.

5. Disruptions and Rescheduling

  • If we are unable to deliver a scheduled subscription order due to operational issues (e.g., bake-day pause, weather disruption, rider unavailability), we will reschedule the delivery to the next available date at no additional cost.
  • Customers are notified in advance via SMS, email, or in-app banner.

6. Address and Delivery Info

  • The delivery address for a subscription is set during subscription setup.
  • Customers may change the address for any future delivery within the 24-hour modification window.
  • The same standard delivery service area and fee structure apply to all subscription deliveries.

7. Payment for Subscriptions

  • Subscription orders are charged at the time the customer confirms the subscription, covering all scheduled deliveries.
  • Refunds for cancelled future deliveries are processed per our Return Policy.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Cadieux currently delivers only within Visakhapatnam city, Andhra Pradesh, India. We do not offer shipping or delivery to any location outside our standard service area.

Our products are freshly baked perishable bread items that require prompt delivery and cannot be shipped via traditional courier or postal services.

Orders with delivery addresses outside our service area will not be accepted at checkout. Customers attempting to place orders for non-serviceable areas will be notified during the checkout process.

Our service area may expand over time. Updates to serviceable areas will be reflected on our website and mobile app.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.cadieux.in/refunds.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: