RETURN POLICY
Last updated May 13, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within one (1) day of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@cadieux.in to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging. For bread quality issues, customers must include order number, photo evidence of the defect, and a brief description in their support email. No physical return shipment is required (products are perishable). If a physical return is required, mail to the following address:
Cadieux (Core Element)
Attn: Returns
RMA #
D.No. 13/18, Plot 78, PM Palem Main Road
Revenue Ward 4, PM Palem
Visakhapatnam, Andhra Pradesh 530041
India
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Bread with fewer than six slices remaining out of eight
- Returns without supporting photo evidence of the defect
- Items stored or handled improperly after delivery
- Orders refused by the customer at delivery or with incorrect customer-provided address
- Bulk and corporate / B2B custom orders
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
1. Order Cancellation
- Full refund if the order is cancelled within 1 hour of order placement.
- After 1 hour, the order proceeds. Customers may request a free reschedule of upcoming deliveries through the app.
2. Quality Defect — Replacement First
- For damaged, wrong, or missing items, our standard remedy is replacement on the next available delivery slot.
- A monetary refund is issued only when replacement is not possible (e.g., out-of-stock product or customer no longer wants a replacement).
- This approach complies with the Consumer Protection Act, 2019.
3. Subscription Deliveries
- Customers may cancel any future scheduled delivery within a subscription at any time through their account.
- Already-baked and dispatched deliveries cannot be cancelled.
- Cancelling future deliveries does not require ending the entire subscription.
4. Refund Method and Timeline
- Refunds are issued via our payment partner (Razorpay) to the original payment method used.
- Refunds typically reflect in the customer's account within 5-7 business days, depending on the issuing bank.
- Refunds initiated for COD orders (if applicable) are processed via bank transfer or wallet credit.
5. Subjective Reasons
- Returns based on subjective preferences ("I didn't like the taste", "the bread was too dense", etc.) are not accepted.
- This policy applies only to objectively verifiable defects (stale bread, mould, broken packaging, wrong product delivered, missing items, etc.).
6. Photo Evidence Requirement
- For all defect claims, customers must submit clear photographs showing the defect within 24 hours of delivery.
- Without photo evidence, refund/replacement requests cannot be processed.
7. Delivery Issues — Customer-Side Failures
- If a delivery fails due to customer-side issues (incorrect address, customer not available at the delivery location, customer refuses delivery), the order is considered fulfilled.
- We will offer one free re-delivery on the next available slot in case of operational failure on our part.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: